Effective Date: December 2024
Lofhe Inc. (“Lofhe,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including our website, mobile application, and other online platforms (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide, improve, and personalize our Services.

1.1 Information You Provide to Us

When you interact with Lofhe, you may provide:

• Account Information: Name, email address, phone number, delivery address, and password when you create an account.
• Payment Information: Credit/debit card details (only partial details, such as last 4 digits, are stored), billing addresses, and payment methods.
• Order Information: Details of the products you purchase, delivery preferences, and transaction history.
• Communication Data: Feedback, reviews, survey responses, and correspondence when you contact customer support.

1.2 Information We Collect Automatically

We automatically collect certain information when you access our Services, including:

• Device Information: IP address, device type, browser type, operating system, and app version.
• Usage Data: Pages viewed, time spent on our platform, and links clicked.
• Geolocation Data: With your consent, we collect precise location information to enhance delivery services.
• Cookies and Similar Technologies: Information collected via cookies and tracking pixels to improve user experience and analyze usage trends.

1.3 Information from Third Parties

We may receive additional information about you from:

• Retailers and Vendors: Details required to process your orders.
• Service Providers: Information from payment processors and delivery partners.
• Publicly Available Sources: Data from social media profiles (if linked to your account).

2. How We Use Your Information

We use the information collected for the following purposes:

• Order Fulfillment: Process transactions, coordinate delivery, and communicate with retailers.
• Platform Management: Maintain and optimize our website and mobile app.
• Personalization: Tailor recommendations and promotional offers based on your preferences.
• Customer Support: Respond to inquiries, resolve issues, and provide assistance.
• Security and Fraud Prevention: Detect and prevent unauthorized activities, including fraud.
• Compliance: Fulfill legal and regulatory obligations.

3. Sharing Your Information

Lofhe shares personal information only as necessary to provide our Services or comply with legal obligations.

3.1 With Service Providers

We share information with third-party service providers for:

• Payment processing.
• Delivery logistics and coordination.
• IT support and hosting services.

3.2 With Retailers and Vendors

We share order and delivery details with vendors to fulfill purchases.

3.3 With Marketing Partners

We may share anonymized data with partners for analytics and marketing campaigns, with your consent.

3.4 For Legal Compliance

We may disclose information if required by law or to protect the rights and safety of Lofhe, its users, or the public.

4. Your Rights and Choices

4.1 Access and Update

You can review and update your account information through your Lofhe profile.

4.2 Marketing Preferences

Opt-out of receiving promotional emails by using the “unsubscribe” link in our messages.

4.3 Location Tracking

You can disable location tracking through your device settings.

4.4 Cookie Preferences

Manage cookie preferences via your browser settings.

4.5 Data Deletion

Request the deletion of your account and personal data by contacting info@lofhe.com.

5. Data Security

We implement robust technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or storage is entirely secure.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Cross-Border Transfers

Your data may be transferred and stored outside Canada. We ensure these transfers comply with applicable data protection laws.

8. Children’s Privacy

Lofhe does not knowingly collect data from individuals under 16. If we learn we have collected such data, we will delete it promptly.

9. Cookies and Tracking Technologies

Lofhe uses cookies to enhance functionality and improve the user experience. You can control cookies through your browser settings.

10. Updates to This Privacy Policy

We may revise this Privacy Policy periodically. The “Effective Date” will reflect the most recent changes. Continued use of our Services indicates acceptance of the updated policy.

11. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at:
Email: info@lofhe.com
Mailing Address: 306-1325 Rue Montcalm, Quebec. Canada