Privacy Policy for Lofhe Vendors

Effective Date: December 2024

Lofhe Inc. (“Lofhe,” “we,” “us,” or “our”) is committed to protecting the privacy of its vendors (“Vendors”) and ensuring that personal and business information is handled responsibly. This Privacy Policy outlines how we collect, use, share, and safeguard the information Vendors provide when using our platform and related services. By partnering with Lofhe, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to facilitate your role as a Vendor and ensure the efficient operation of our platform.

1.1 Information You Provide to Us

  • Business Information: Business name, registration number, address, tax identification number, and contact details.
  • Personal Information: Name, phone number, email address, and position of the Vendor representative.
  • Payment Information: Bank account details for receiving payouts.
  • Product Information: Details about the products and services you offer, including pricing, availability, and descriptions.
  • Communications: Feedback, questions, and correspondence with Lofhe support.

1.2 Information We Collect Automatically

  • Device Information: IP address, device type, operating system, and app version.
  • Usage Data: Information about how you use the Lofhe Vendor Portal, including login times, updates to product listings, and transaction history.

1.3 Information From Third Parties

  • Payment Processors: Details about completed transactions to process payouts.
  • Customer Feedback: Reviews and ratings related to your products or services.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To Facilitate Business Operations: Enable product listings, manage orders, and process transactions.
  • To Process Payments: Transfer funds to your designated bank account.
  • To Improve Services: Analyze sales trends, optimize platform functionality, and address customer feedback.
  • To Communicate: Send notifications about orders, policy updates, and promotional opportunities.
  • To Ensure Security and Compliance: Verify business authenticity, comply with legal obligations, and prevent fraudulent activities.

3. Sharing Your Information

Lofhe shares Vendor information only as necessary to provide our services or comply with legal obligations.

3.1 With Customers

  • Basic business details, such as your store name, product descriptions, and location, may be shared with customers.

3.2 With Service Providers

  • Third-party vendors that assist with payment processing, IT infrastructure, and marketing support.

3.3 For Legal and Compliance Purposes

  • Information may be disclosed to comply with legal obligations, respond to lawful requests, or protect Lofhe’s rights.

3.4 In Business Transactions

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Your Rights and Choices

4.1 Access and Update

You can review and update your business and personal information through the Lofhe Vendor Portal or by contacting us at info@lofhe.com.

4.2 Data Deletion

You may request the deletion of your account and associated data by contacting info@lofhe.com. Note that certain information may be retained as required by law or for legitimate business purposes.

5. Data Security

We implement industry-standard measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of sensitive data.
  • Secure storage and restricted access to personal and business information.
  • Regular security assessments of our systems.

6. Data Retention

We retain Vendor information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. International Data Transfers

Your information may be transferred and processed outside of Canada, including in countries with different data protection laws. We ensure that such transfers comply with applicable legal requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Effective Date” at the top of this policy indicates the latest revision date. Continued use of the Lofhe platform constitutes acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: info@lofhe.com
Mailing Address: 306-1325 Rue Montcalm